Thanks for sharing that. It reminds me of a lot of the "change management" issues that my company is dealing with right now. Change is slow, and incremental, and frustrating, but when I look at where we are now compared to a year ago, I can see so much progress - and it makes me proud of everything we've accomplished. We couldn't have done that if we hadn't listened to, and gotten buy-in from, other departments outside our own.